{"id":12723,"date":"2026-01-11T11:48:36","date_gmt":"2026-01-11T17:48:36","guid":{"rendered":"https:\/\/talaverayartesanias.com\/?page_id=12723"},"modified":"2026-01-11T23:36:14","modified_gmt":"2026-01-12T05:36:14","slug":"politica-de-devolucion","status":"publish","type":"page","link":"https:\/\/talaverayartesanias.com\/index.php\/politica-de-devolucion\/","title":{"rendered":"POL\u00cdTICA DE DEVOLUCI\u00d3N"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12723\" class=\"elementor elementor-12723\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4471dcce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4471dcce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ea128b8\" data-id=\"1ea128b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10adac5b elementor-widget elementor-widget-text-editor\" data-id=\"10adac5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"286\" data-end=\"591\">En <strong data-start=\"289\" data-end=\"334\">Talavera y Artesan\u00edas By Talavera Salazar<\/strong> ofrecemos piezas de Talavera elaboradas artesanalmente por artesanos mexicanos. Debido a la naturaleza hecha a mano de nuestros productos, cada pieza es \u00fanica y puede presentar ligeras variaciones en color, forma o acabado, lo cual no se considera defecto.<\/p><p data-start=\"593\" data-end=\"677\">A continuaci\u00f3n, se describen las condiciones bajo las cuales aceptamos devoluciones.<\/p><hr data-start=\"679\" data-end=\"682\" \/><h2 data-start=\"684\" data-end=\"716\">1. Aceptaci\u00f3n de devoluciones<\/h2><p data-start=\"718\" data-end=\"780\"><strong data-start=\"718\" data-end=\"780\">Aceptamos devoluciones \u00fanicamente en los siguientes casos:<\/strong><\/p><ul data-start=\"781\" data-end=\"845\"><li data-start=\"781\" data-end=\"807\"><p data-start=\"783\" data-end=\"807\">Defectos de fabricaci\u00f3n.<\/p><\/li><li data-start=\"808\" data-end=\"845\"><p data-start=\"810\" data-end=\"845\">Da\u00f1os ocasionados durante el env\u00edo.<\/p><\/li><\/ul><p data-start=\"847\" data-end=\"881\"><strong data-start=\"847\" data-end=\"881\">No aceptamos devoluciones por:<\/strong><\/p><ul data-start=\"882\" data-end=\"1017\"><li data-start=\"882\" data-end=\"927\"><p data-start=\"884\" data-end=\"927\">Cambios de dise\u00f1o, color, tama\u00f1o o acabado.<\/p><\/li><li data-start=\"928\" data-end=\"959\"><p data-start=\"930\" data-end=\"959\">Preferencia o gusto personal.<\/p><\/li><li data-start=\"960\" data-end=\"1017\"><p data-start=\"962\" data-end=\"1017\">Variaciones naturales propias de productos artesanales.<\/p><\/li><\/ul><hr data-start=\"1019\" data-end=\"1022\" \/><h2 data-start=\"1024\" data-end=\"1065\">2. Plazo para solicitar una devoluci\u00f3n<\/h2><p data-start=\"1067\" data-end=\"1187\">El cliente deber\u00e1 notificar cualquier problema <strong data-start=\"1114\" data-end=\"1186\">dentro de los 3 d\u00edas naturales posteriores a la recepci\u00f3n del pedido<\/strong>.<\/p><p data-start=\"1189\" data-end=\"1253\">Para iniciar el proceso de devoluci\u00f3n, el cliente deber\u00e1 enviar:<\/p><ul data-start=\"1254\" data-end=\"1346\"><li data-start=\"1254\" data-end=\"1288\"><p data-start=\"1256\" data-end=\"1288\">Fotograf\u00edas claras del producto.<\/p><\/li><li data-start=\"1289\" data-end=\"1326\"><p data-start=\"1291\" data-end=\"1326\">Una breve descripci\u00f3n del problema.<\/p><\/li><li data-start=\"1327\" data-end=\"1346\"><p data-start=\"1329\" data-end=\"1346\">N\u00famero de pedido.<\/p><\/li><\/ul><p data-start=\"1348\" data-end=\"1517\">\ud83d\udce7 <strong data-start=\"1351\" data-end=\"1374\">Correo electr\u00f3nico:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1375\" data-end=\"1405\">ventas@talaverayartesanias.com<\/a><br data-start=\"1405\" data-end=\"1408\" \/>\ud83d\udcf1 <strong data-start=\"1411\" data-end=\"1424\">WhatsApp:<\/strong> +52 222 110 3493<br data-start=\"1441\" data-end=\"1444\" \/>\ud83c\udf10 O a trav\u00e9s del formulario de <a href=\"https:\/\/talaverayartesanias.com\/index.php\/contacto\/\"><em><strong>contacto<\/strong><\/em><\/a> disponible en nuestro sitio web.<\/p><hr data-start=\"1519\" data-end=\"1522\" \/><h2 data-start=\"1524\" data-end=\"1551\">3. Proceso de devoluci\u00f3n<\/h2><ol data-start=\"1553\" data-end=\"1857\"><li data-start=\"1553\" data-end=\"1615\"><p data-start=\"1556\" data-end=\"1615\">El cliente env\u00eda la solicitud dentro del plazo establecido.<\/p><\/li><li data-start=\"1616\" data-end=\"1670\"><p data-start=\"1619\" data-end=\"1670\">Nuestro equipo revisa la informaci\u00f3n proporcionada.<\/p><\/li><li data-start=\"1671\" data-end=\"1751\"><p data-start=\"1674\" data-end=\"1751\">Si la devoluci\u00f3n es aprobada, se enviar\u00e1n las instrucciones correspondientes.<\/p><\/li><li data-start=\"1752\" data-end=\"1857\"><p data-start=\"1755\" data-end=\"1857\">Una vez recibido y revisado el producto, se proceder\u00e1 al <strong data-start=\"1812\" data-end=\"1837\">reemplazo o reembolso<\/strong>, seg\u00fan corresponda.<\/p><\/li><\/ol><hr data-start=\"1859\" data-end=\"1862\" \/><h2 data-start=\"1864\" data-end=\"1885\">4. Gastos de env\u00edo<\/h2><ul data-start=\"1887\" data-end=\"2096\"><li data-start=\"1887\" data-end=\"2030\"><p data-start=\"1889\" data-end=\"2030\">En caso de defecto o da\u00f1o confirmado, <strong data-start=\"1927\" data-end=\"2000\">Talavera y Artesan\u00edas By Talavera Salazar cubrir\u00e1 los gastos de env\u00edo<\/strong> de la devoluci\u00f3n o reemplazo.<\/p><\/li><li data-start=\"2031\" data-end=\"2096\"><p data-start=\"2033\" data-end=\"2096\">Los gastos de env\u00edo no son reembolsables en casos no elegibles.<\/p><\/li><\/ul><hr data-start=\"2098\" data-end=\"2101\" \/><h2 data-start=\"2103\" data-end=\"2137\">5. Estado del producto devuelto<\/h2><p data-start=\"2139\" data-end=\"2158\">El producto deber\u00e1:<\/p><ul data-start=\"2159\" data-end=\"2279\"><li data-start=\"2159\" data-end=\"2185\"><p data-start=\"2161\" data-end=\"2185\">No haber sido utilizado.<\/p><\/li><li data-start=\"2186\" data-end=\"2218\"><p data-start=\"2188\" data-end=\"2218\">Conservar su empaque original.<\/p><\/li><li data-start=\"2219\" data-end=\"2279\"><p data-start=\"2221\" data-end=\"2279\">Encontrarse en las mismas condiciones en que fue recibido.<\/p><\/li><\/ul><p data-start=\"2281\" data-end=\"2369\">Nos reservamos el derecho de rechazar devoluciones que no cumplan con estas condiciones.<\/p><hr data-start=\"2371\" data-end=\"2374\" \/><h2 data-start=\"2376\" data-end=\"2403\">6. Reembolso o reemplazo<\/h2><ul data-start=\"2405\" data-end=\"2741\"><li data-start=\"2405\" data-end=\"2475\"><p data-start=\"2407\" data-end=\"2475\">Siempre que sea posible, se realizar\u00e1 el <strong data-start=\"2448\" data-end=\"2474\">reemplazo del producto<\/strong>.<\/p><\/li><li data-start=\"2476\" data-end=\"2549\"><p data-start=\"2478\" data-end=\"2549\">En caso de no contar con disponibilidad, se efectuar\u00e1 el <strong data-start=\"2535\" data-end=\"2548\">reembolso<\/strong>.<\/p><\/li><li data-start=\"2550\" data-end=\"2639\"><p data-start=\"2552\" data-end=\"2639\">El reembolso se realizar\u00e1 utilizando el <strong data-start=\"2592\" data-end=\"2616\">mismo m\u00e9todo de pago<\/strong> empleado en la compra.<\/p><\/li><li data-start=\"2640\" data-end=\"2741\"><p data-start=\"2642\" data-end=\"2741\">El tiempo de procesamiento del reembolso es de <strong data-start=\"2689\" data-end=\"2712\">5 a 10 d\u00edas h\u00e1biles<\/strong> posteriores a la aprobaci\u00f3n.<\/p><\/li><\/ul><hr data-start=\"2743\" data-end=\"2746\" \/><h2 data-start=\"2748\" data-end=\"2794\">7. Pedidos internacionales (Estados Unidos)<\/h2><ul data-start=\"2796\" data-end=\"3104\"><li data-start=\"2796\" data-end=\"2873\"><p data-start=\"2798\" data-end=\"2873\">El cliente es responsable de proporcionar correctamente sus datos de env\u00edo.<\/p><\/li><li data-start=\"2874\" data-end=\"2929\"><p data-start=\"2876\" data-end=\"2929\">Los tiempos de entrega internacionales pueden variar.<\/p><\/li><li data-start=\"2930\" data-end=\"3026\"><p data-start=\"2932\" data-end=\"3026\">Impuestos, aranceles o cargos aduanales aplicables en Estados Unidos <strong data-start=\"3001\" data-end=\"3025\">no son reembolsables<\/strong>.<\/p><\/li><li data-start=\"3027\" data-end=\"3104\"><p data-start=\"3029\" data-end=\"3104\">Retrasos ocasionados por procesos aduanales est\u00e1n fuera de nuestro control.<\/p><\/li><\/ul><hr data-start=\"3106\" data-end=\"3109\" \/><h2 data-start=\"3111\" data-end=\"3138\">8. Legislaci\u00f3n aplicable<\/h2><ul data-start=\"3140\" data-end=\"3355\"><li data-start=\"3140\" data-end=\"3247\"><p data-start=\"3142\" data-end=\"3247\">Para clientes en <strong data-start=\"3159\" data-end=\"3169\">M\u00e9xico<\/strong>, esta pol\u00edtica se rige conforme a la Ley Federal de Protecci\u00f3n al Consumidor.<\/p><\/li><li data-start=\"3248\" data-end=\"3355\"><p data-start=\"3250\" data-end=\"3355\">Para clientes en <strong data-start=\"3267\" data-end=\"3285\">Estados Unidos<\/strong>, esta pol\u00edtica cumple con pr\u00e1cticas est\u00e1ndar de comercio electr\u00f3nico.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>En Talavera y Artesan\u00edas By Talavera Salazar ofrecemos piezas de Talavera elaboradas artesanalmente por artesanos mexicanos. Debido a la naturaleza hecha a mano de nuestros productos, cada pieza es \u00fanica y puede presentar ligeras variaciones en color, forma o acabado, lo cual no se considera defecto. A continuaci\u00f3n, se describen las condiciones bajo las cuales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-12723","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/pages\/12723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/comments?post=12723"}],"version-history":[{"count":10,"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/pages\/12723\/revisions"}],"predecessor-version":[{"id":12734,"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/pages\/12723\/revisions\/12734"}],"wp:attachment":[{"href":"https:\/\/talaverayartesanias.com\/index.php\/wp-json\/wp\/v2\/media?parent=12723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}